HAYLO People are experts in
Personal Injury and
General Insurance recruitment, we are partnered with a reputable organisation working on an exciting opportunity for a
Junior Complaints Officer to join their team.
Benefits: - Hybrid working with flexibility and autonomy - Can be located in Melbourne or Sydney
- Direct mentoring from an experienced complaints leader
- Clear pathway to progress into complex, high-value cases
- Competitive Salary on offer
The Role: - Manage a portfolio of 15–20 complaints end-to-end within IDR timeframes
- Investigate property & landlord insurance complaints, including fire and accidental damage claims
- Work closely with internal and external stakeholders to progress and resolve complaints efficiently
- Ensure compliance with regulatory requirements
About You: - Past exposure/experience in complaints handling / IDR
- Background in insurance, financial services, or legal highly regarded
- Strong ability to interpret policy wording and make fair, balanced decisions ( Familiarity with ASIC RG271 preferred )
- Eagar to learn, grow and step into more complex complaints over time
We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply for any of our roles.
HAYLO People is a specialist recruitment agency supporting the Personal Injury and Insurance industries. For more information or to discuss this role and the benefits of working with our client in further detail please contact Lauren Hunt on lauren.hunt@haylopeople.com.au
