HAYLO People are a specialist recruitment agency supporting people finding a role within insurance and personal injury industries. Utilise your experience in call centre, insurance, healthcare, allied health or customer service using your high levels of empathy to make a difference in this phone based role.
We are working with a large QLD government organisation who have an opportunity to join their growing team, with full training offered as a Monitored Claims Officer position supporting people in Queensland who have sustained an injury at work, guiding them through the recovery and return to work process.
- Permanent full-time role 8am - 4pm
- Brisbane CBD offices (with work from home available once you're up and running in the role)
- Start date 7th December
The role - Phone based role managing a portfolio of injured workers, supporting their recovery from an injury.
- Assess the claim and manage ensuring accurate and timely resolution
- Support people who have been injured at work and guide all parties (injured worker, employee, etc.) through each stage of the claims process
- Work with internal stakeholders to manage treatment approvals, return to work and injury management plans
- Manage weekly payments and provider invoices
About you
To be successful in this role you should:
- Have experience in a phone based environment and enjoy speaking to people on the phone.
- You have a genuine, caring nature that puts customers at the heart of what you do, showing empathy in all circumstances
- You are an organised person who demonstrates strong time management and prioritisation skills
- You have great administration and computer skills and abilty to multitask.
Benefits - Salary: $81,121 + 12.75% super
- Central location in the heart of Brisbane CBD near major transport links
- Onsite learning & development team with a structured career pathway
- Flexible working arrangements are available post-training.
For more information, or to discuss this role in further detail, please apply for the position and one of the team will get in touch with you.
We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply or any of our roles.
