Team Leader, Workers Compensation

HAYLO People are partnering with a leading organisation within the self-insurance sector to recruit an experienced Workers’ Compensation Team Leader to lead a high-performing NSW claims team.

This is a rare opportunity to step into a leadership role with the flexibility to work 100% remotely from anywhere in NSW, while managing a team of experienced case managers and driving outstanding claims and return-to-work outcomes.

Key Responsibilities

• Lead, mentor and develop a team of workers’ compensation professionals
• Provide technical claims support and guidance on complex matters
• Monitor team performance against KPIs and service standards
• Drive quality claims management and return-to-work outcomes
• Manage escalated stakeholder concerns, complaints and disputes
• Analyse claims trends and identify opportunities for continuous improvement
• Ensure compliance with NSW workers’ compensation legislation and self-insurance requirements
• Foster a collaborative, customer-focused and high-performing team culture

About You

• Previous leadership experience within Workers’ Compensation Claims
• Strong knowledge of NSW self-insurance frameworks and legislation
• Proven ability to coach, develop and motivate high-performing teams
• Extensive end-to-end claims management experience
• Exceptional stakeholder engagement and communication skills
• Strong problem-solving, decision-making and conflict resolution capabilities
• A passion for customer service and achieving positive outcomes for injured workers

What's on Offer

• Fully remote role – work from anywhere in NSW
• Salary up to $127,000 + super 
• Opportunity to make a genuine impact on team performance and customer outcomes
• Long-term career development and progression opportunities

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply for any of our roles.

Haylo People is a specialist recruitment agency supporting the Personal Injury & Insurance industry. For more information or to discuss this role further, please contact Adam Coyne - adam.coyne@haylopeople.com.au