Temporary Recruitment Solutions

Claims Manager - Personal Accident + Health

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We are partnered with a growing client, looking for a strong leader to help upskill and develop a team of claims assessors + build operationally

  • Job Type: Personal Injury
  • Location: Sydney
  • Work Type: Permanent / Full Time
  • Opportunity for a Senior Case Manager or Tech Specialist to step up
  • CBD Office, Hybrid working - Up to 3 days work from home.
  • $150,000 + Super
Apply for this role

Dominic Sheppard

Business Manager
Personal Injury

Dominic Sheppard, Business Manager Personal Injury, HAYLO People
HAYLO People are experts in Personal Injury and General Insurance recruitment. We are partnered with a growing specialist agency seeking a Claims Manager – Personal Accident to lead and develop their claims function. This is an excellent opportunity for a technically strong leader to drive operational performance, mentor a high-performing team, and build trusted relationships with brokers and insurer partners.
We can also consider a technical specialist or senior case manager looking for the opportunity to step up.

As the Claims Manager, you'll oversee the end-to-end Personal Accident claims portfolio, providing technical guidance on complex claims while driving continuous improvement, governance and customer outcomes.

Key Responsibilities:
  • Lead, mentor and develop a high-performing Personal Accident Claims team.
  • Manage the end-to-end claims function, ensuring quality outcomes, compliance and service excellence.
  • Provide technical expertise and oversight on complex Personal Accident and Injury claims.
  • Build and maintain strong relationships with brokers, insurer partners and key stakeholders.
  • Drive claims performance through reporting, process improvements and reducing claims leakage.
  • Ensure compliance with regulatory requirements, delegated authorities and governance frameworks.
  • Identify claims trends and contribute to ongoing operational and portfolio improvements.
Skills & Experience:
  • 8+ years' experience managing Personal Accident, Accident & Sickness or Personal Injury claims.
  • Previous leadership experience managing or developing claims teams.
  • Strong technical claims knowledge with the ability to manage complex matters.
  • Excellent stakeholder management, communication and decision-making skills.
  • Experience driving claims performance, reporting and operational improvements.
Why You'll Love This Role:
  • Hybrid Working. CBD office, up to 3 days work from home
  • Up to $150,000 + Super
  • Opportunity to lead and shape a growing Personal Accident claims function.
  • Highly visible leadership role with autonomy to influence strategy and outcomes.
  • Collaborative and supportive leadership team.
  • Hybrid working environment with genuine work-life balance.
  • Competitive salary package based on experience.
We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply for any of our roles.

For more information please reach out to Dominic Sheppard - Dominic.sheppard@haylopeople.com.au
Apply Now

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