Senior Case Manager, Workers Compensation

HAYLO People are a specialist recruitment agency within the Personal Injury & Insurance industry, and we're partnering with a leading claims service provider within the NSW Nominal Insurer Scheme as they continue to grow their Workers Compensation division. 

We're seeking experienced Case Managers and Senior Case Managers to join an organisation that is genuinely investing in its people, technology, and customer outcomes. 

Currently ranked #1 and #2 with icare for Work Capacity and 13-Week Performance, while currently sitting at a 100% Customer Satisfaction (CSAT) rating, this organisation has focused on delivering exceptional RTW outcomes and creating an environment where their people can thrive. 

You'll report into an inspiring leadership team, working in a small supportive team each having a dedicated Injury Management Specialist, ensuring you have the guidance and support needed to succeed. 

The Opportunity 

This role is ideal for an experienced Case Manager looking to step into a Senior position or an established Senior Case Manager wanting to work within a high-performing team that genuinely empowers you to make decisions.  

You'll manage a portfolio of predominantly physical claims while mentoring and supporting junior team members. Depending on your experience and preference, you can manage either a front-end or tail-end portfolio, focusing on delivering outstanding return-to-work outcomes. 

You'll be joining a collaborative team that is passionate about customer service, continuous improvement, and making a genuine difference in people's lives. 

Why You'll Love This Role 

• Industry-leading average front-end caseloads of 40 claims 
• Tail-end portfolios capped at under 60 claims 
• PIAWE calculations and weekly payments managed by a dedicated support team 
• AI-powered technology soon being rolled out to reduce administration and allow more time with injured workers. 
• Hybrid working with only 2 days per week in either the Sydney CBD or Parramatta office 
• Flexible start and finish times to support work-life balance 
• 9-day fortnight with an RDO every month 
• Dedicated Injury Management Specialist aligned to every team 
• Supportive leadership with genuine career progression opportunities 
• Competitive salary package and employee benefits 

About You 
To be successful, you'll bring: 

• 12+ months experience managing Workers Compensation claims 
• Experience managing physical injury claims (highly regarded) 
• A passion for delivering exceptional customer experiences 
• Strong communication and stakeholder management skills 
• High emotional intelligence with the ability to balance empathy and commercial outcomes 
• A collaborative mindset and willingness to support and mentor others 
• The ability to adapt to new technology, systems, and legislative changes 

If you're looking to join a high-performing organisation that genuinely supports its people while providing one of the most manageable portfolios in the market, we'd love to hear from you. 

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply or any of our roles. 
 
HAYLO People is a specialist recruitment agency supporting the Personal Injury & Insurance industry. For more information or to discuss this role in further detail please get in touch with Dominic Sheppard on 0421 573 213 or dominic.sheppard@haylopeople.com.au